Shipping policy

At Velmone, we are fully committed to delivering your orders quickly, safely, and with complete transparency. Below you will find the comprehensive terms and details that govern our domestic shipping operations.

1. Target Market & Shipping Zones

We specialize exclusively in serving the United States market. We currently only ship to valid residential and business addresses located within the continental United States. All orders and financial transactions are securely processed in US Dollars (USD).

2. Free Shipping on All Orders

We believe in straightforward pricing without surprises at checkout. We are proud to offer  Free Shipping on all products sitewide across the United States. There is no minimum purchase threshold, no coupon code required, and absolutely no hidden handling fees.

3. Order Processing Time

Our operational fulfillment schedule is structured as follows:

  • Order Handling Time: 1 to 3 business days (Monday to Friday).
  • Orders placed before our daily cutoff time of 5:00 PM (EST) will begin processing the same day or the following business day.
  • Orders placed on weekends or official public holidays will be handled starting the next available business day. You will receive an automated email confirmation once your parcel has been packaged and handed over to our shipping carriers.

4. Transit & Delivery Duration

Once your order has left our facility, the estimated standard shipping time to any destination within the United States is 7 to 13 business days (Monday to Friday).

Please note that while we make every human effort to ensure timely deliveries, transit times may occasionally experience minor delays due to external factors such as extreme weather conditions, carrier capacity bottlenecks, or federal holidays.

5. Real-Time Order Tracking

Transparency is key. Within 24 hours of your package being scanned by the postal carrier, we will automatically transmit a shipping confirmation email containing a unique tracking number and direct lookup link. You can track your package's transit history directly on our store or via official carrier websites.

6. Address Corrections & Undeliverable Packages

It is the customer's responsibility to provide an accurate and complete shipping address during checkout. If you realize you have made an error in your address information, please notify us immediately at info@velmone.shop within 12 hours of placing your order. Velmone cannot be held legally or financially liable for lost or misdelivered shipments resulting from incorrect customer inputs.