Refund policy

Thank you for shopping at Velmone. We value your satisfaction and strive to provide a transparent, hassle-free shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

You have 30 calendar days from the exact date you received your item to request a return. Requests submitted after this 30-day period will unfortunately not be eligible for a return or refund.

2. Return Eligibility & Conditions

To ensure a successful return process, please make sure your item meets the following requirements:

  • The item must be completely unused, unwashed, and in the same pristine condition that you received it.
  • The item must remain in its original, undamaged retail packaging.
  • All original tags, labels, accessories, and user manuals must be included inside the return package.

3.  Free Returns (No Hidden Fees)

We offer Free Returns for all eligible orders within the United States. We do not charge any restocking fees, and we will provide you with a prepaid return shipping label via email once your return request is approved. Customers are not responsible for return shipping costs.

4. How to Initiate a Return

Please do not send your purchase back to the manufacturer. Follow these simple steps to return your product:

  1. Contact our dedicated support team via email at info@velmone.shop.
  2. Provide your full name, order number, and a brief explanation of the reason for the return (attaching photos or videos if the product arrived damaged).
  3. Once approved, we will email you a prepaid return shipping label along with detailed instructions on how and where to drop off your package.

5. Refund Processing Timeline

Once your returned package is delivered to our inspection facility, our team will verify its contents and condition. We will immediately send you an email notification confirming receipt of your item and the final status of your refund approval.

If your return is officially approved, we will initiate and process your refund back to your original method of payment (credit card, debit card, or other payment gateways) within 10 business days. Please note that your bank or financial institution may require additional processing days to post the credit to your account balance.

6. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If the item is defective, damaged, or if you receive the wrong product, please contact us immediately at info@velmone.shop so that we can evaluate the issue and make it right with a complimentary replacement or full refund.